Our Policies

Returns 

At Florence Eve, we take pride in the quality and craftsmanship of our jewellery. We understand that sometimes a purchase may not meet your expectations, and we offer a return policy to ensure your satisfaction. Please read the following terms carefully before making a return:

  1. Eligibility for Returns
  • All returns must be initiated within 14 days of receiving your order.
  • Items must be returned in their original, unworn condition with all tags and packaging intact.
  • Custom-made, engraved, or personalized items are non-returnable unless they are defective or damaged upon receipt.
  • Sale items and gift cards are non-returnable and non-refundable.
  1. Return Process
  • To initiate a return, please contact our customer service team at florence.eve.jewellery@gmail.com with your order number and reason for return.
  • Upon approval, you will receive detailed instructions on how to return your item(s) to us.
  • Please ensure that your return is securely packaged to avoid damage during transit. We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.
  1. Refunds
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the item is defective or damaged.

 

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

 

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a full refund, including shipping costs.

 

International Returns

For international returns, please note that any customs duties, taxes, or fees incurred will not be refunded.

By purchasing from Florence Eve, you agree to this returns policy. We reserve the right to refuse any returns that do not meet the above criteria.